Returns & Replacements
Our Returns Policy conforms to a Web Code of Practice – go to www.safebuy.org.uk for more information.
At n2whoacreamchargers.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This is generally referred to as a ‘cooling off’ period. At N2 whoa cream chargers we give you an extra 7 days, so our ‘cooling-off’ period is 14-days. This applies to all of our products.
For more information on your rights to return goods visit www.consumerdirect.gov.uk.
The Returns Procedure
To cancel your purchase within the fourteen-day cooling-off period, please call 01752 603116 or email firstname.lastname@example.org giving the reason for the return. We will then advise you on our preferred method of return. Please package the relevant item(s) securely. If you are dispatching it yourself send it to the address on the Invoice so that we receive it within 14- days after the date that the item was delivered. You must either insure the consignment or use a signed for service (recorded delivery). Please include a note with your contact details and an explanation of why you are returning the goods.
Once the goods have been received back with us they will be inspected and if in good condition you will be refunded minus shipping charges if applicable.
Please note that you are responsible for the cost of returning the items to us.
N2WHOA! Embankment Road, Plymouth, Devon, PL4 9JF
Cancellation of Orders that HAVEN’T been shipped.
As soon as we receive notice of cancellation of an order prior to it being shipped, we will refund the full cost of the order – unless we have had to pre-book special shipping charges for it. Please note – once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: gift wrapping).
For more information on your right to withdraw from your purchase within the cooling-off period, visit the Department of Trade and Industry’s website at: http://www.berr.gov.uk/whatwedo/consumers/buying-selling/distance-selling/index.html .